Refund policy

Return & Refund Policy

We want you to be happy with your purchase from Eka Studio. If you change your mind, you may request a return within 14 days of receiving your order, subject to the conditions below.

Returns

To request a return, please contact us within 14 days of receiving your order. Once your return has been approved, the item must be sent back within the applicable return period communicated to you.

Items must be returned in their original condition, with all included accessories, components and packaging where reasonably possible. Products must not show signs of use beyond what is reasonably necessary to inspect them.

Please do not send a return without contacting us first. Return instructions and the appropriate return address will be provided after your request has been approved.

Return Shipping

Unless the item is faulty, damaged, incorrect, or applicable law requires otherwise, the customer is responsible for the cost of return shipping.

We strongly recommend using a tracked shipping service. Eka Studio cannot be responsible for returned parcels that are lost in transit before they reach the designated return address.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If an item is damaged in transit, defective, or you receive the wrong product, contact us as soon as possible and include your order number and clear photographs of the product and packaging.

We will review the issue and, where appropriate, arrange a replacement, refund or other remedy in accordance with applicable consumer law.

Non-Returnable Items

Certain products may not be eligible for return where an exception is permitted by applicable law, including personalised or custom-made products and certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Where required by applicable consumer law, eligible standard outbound delivery charges will also be refunded. Additional charges resulting from choosing an enhanced or express delivery method instead of standard delivery may not be refundable.

We may withhold a refund until the returned goods have been received or evidence of return has been provided, where permitted by applicable law.

Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible. We will do our best to stop the shipment, although cancellation cannot be guaranteed once fulfilment has begun.

If the order has already been dispatched, the applicable return procedure will apply.

International Returns

Customers returning orders internationally are responsible for following the return instructions provided by Eka Studio. Please do not return goods to the original dispatch location unless instructed to do so.

Customers are responsible for return shipping costs unless the goods are faulty, damaged, incorrect, or applicable law provides otherwise.

Consumer Rights

Nothing in this policy limits or excludes any mandatory rights or remedies available to you under applicable consumer protection law.

Contact Us

To request a return or ask a question about an order, please contact Eka Studio using the contact details provided on our website.